Frequently Asked Questions

We respond within one business day. For urgent requests, contact us directly via Telegram @cyberlabteam or WhatsApp +48 668 155 303, usually within a few hours.

We work in English, Ukrainian, Russian, and Polish. Our team is distributed across Europe and serves clients from Ukraine, Poland, Estonia, Germany, and internationally.

Yes. We work globally. Most of our work is done remotely: we only need account access, not your physical location. We have clients across EU, US, UK, and CIS.

No. One-time audit packages are delivered and done. Monthly services run month-to-month and can be canceled with 30 days notice.

Yes. We start with a free preliminary audit where we identify the 3 biggest issues holding your business back. This takes one business day and costs nothing. You decide whether to proceed after seeing the findings.

We offer a full refund for audit services if we cannot identify at least 10 actionable improvements. This guarantee has never been triggered in 490+ audits, but it stands.

Write to us through the contact form, Telegram or WhatsApp and describe the task. We reply within one business day, look at your site or accounts where that helps, and come back with the scope and the price in writing. Once you confirm and hand over access, the work begins. For most services that is a few days from first message to start.

Usually guest or read access to the Google accounts involved: Search Console, Analytics, Google Ads, Business Profile. We ask for edit rights only when the task requires changes, and we never ask for your password. Access is granted to a named account, so you can see who did what and remove us yourself in a couple of clicks once the work is done.

Yes, that is a common setup. Before starting we agree who owns which area, so two teams do not edit the same settings on the same day. Your contractor keeps their own access and we get ours, and every change stays visible in the account history. If you would rather have their work checked instead, an audit is the right format.

One-time services end with a written report: findings, priority for each one, what to do about it, plus a call to go through it. Monthly services come with a monthly report on the work done and the numbers behind it. We report from your own Search Console, Analytics and Google Ads, so every figure can be checked in your accounts.

The team works across European time zones, so normal working hours for clients in Poland, Ukraine, Estonia and the rest of the EU. Calls are booked by agreement and run on Google Meet, Zoom or a messenger, whichever you prefer. For clients further away we schedule around your morning or evening, while written communication in Telegram and email carries most of the work.

CyberLab.Team OÜ is a digital marketing agency registered in Estonia, working with clients since 2015. We are a Google Partner, and our specialists hold Google Ads and Google Analytics certifications. More than 490 clients have gone through our audits and projects across SEO, Google Ads, Google Business Profile and publisher monetization.

The specialist whose area the task falls into. Our team is distributed across Europe and we have no office, so work runs through shared documents, your own accounts and scheduled calls. You keep one contact person from the first email to the final report, and you talk directly to the person doing the work.

Mostly small and medium businesses: local service companies, online stores, independent publishers. Our entry prices are set for that: audits from €199, Google Business Profile setup from €49, Google Ads management from €250 per month. We take larger projects too, but the packages and the workflow are built around SMB budgets.

We invoice in euros from an Estonian company, CyberLab.Team OÜ, VAT number EE102131851. For EU companies with a valid VAT number outside Estonia the reverse charge applies, so the invoice comes without VAT and you account for it locally. One-time audits are invoiced once, monthly services are invoiced every month. Payment is by bank transfer.

Ask anyway. The list covers what we do regularly, but neighboring tasks come up often: a domain migration, a Merchant Center rejection, an analytics setup that fits no package. If it sits inside Google search, advertising or publisher products, we will tell you what the work would involve. If it sits outside, we will say so instead of taking it on.