Start
Profile upkeep: details, posts and review replies
€75
per Google location per month
- 4 posts or offers a month
- Up to 50 review replies a month
- 3 requests to update the profile details
- Photo updates
- Review QR code
For one location or a network
We run your business on Google Maps
One person from our team looks after your Google Maps listing: hours, phone, services, posts and review replies. If the profile gets suspended or someone changes the details, they work out what happened and tell you what to do next.
One location from €75 a month Each location is billed separately; for several locations we agree the terms individually.
The first review is free and we reply within one business day. You do not need to share your Google password for that.
A manager you know by name
The scope is agreed up front
You keep ownership of the profile
An example of the process. An illustrative situation, not a client case.
Where we help
What do you need help with?
Come with one problem, or hand over the regular upkeep. Your manager looks at the situation and suggests the next step.
The hours, phone number or services are wrong
We check the information against your business and submit the changes you approve.
How fast Google accepts an edit is not something we promise.
Discuss this →There is no time to answer reviews
We prepare replies in the tone agreed with you. For a difficult complaint we check the facts with you first.
The number of replies depends on the package.
Discuss this →The listing looks abandoned
We prepare posts from your own materials and refresh the details you confirm.
Photo shoots and the production of new materials are not included automatically.
Discuss this →The details changed without you
During the scheduled checks we compare the profile with the agreed data, tell you exactly what moved and agree the corrections with you.
The frequency depends on the package. We do not claim monitoring around the clock.
Discuss this →The profile is suspended
We help you work out the reason for the restriction, prepare the information Google asks for and go through the appeal.
Recovery work is part of every package. The decision and the review time stay with Google.
Discuss this →The business is hard to find by the service you sell
We check how well the details and the categories match your business and the way customers search, and explain what can be improved within the service.
We do not promise a place in the results or a number of calls.
Discuss this →Who does the work
Your profile has a manager who answers for it
Your manager learns the business, does the agreed work and tells you where a decision of yours is needed. The conversation runs through the team channels, so what you agreed stays in one place.
This direction is led by
Kateryna Deruha
Head of client management for Google Business Profile and Google Maps advertising
She has led this direction at CyberLab.Team for more than ten years, since the product was still called Google My Business.
Profile and articles- Agrees the tasks
- Does the work
- Explains the next steps
You talk to the team in the dashboard chat and by official email. Personal contacts of managers are not shared: the history stays with the company, not with a phone.
The profile belongs to your business. The team works through separate access rights, so the password to your Google account never has to change hands. We follow Google's rules for agencies that manage other businesses' profiles.
What we take on, and what we need from you
Your manager
You
Checks the information and proposes changes
Confirms the facts: hours, services, contacts, terms
Prepares posts and replies within the package
Sends the source materials and explains difficult cases
Carries out the agreed actions on the profile
Grants the access rights and the approvals
Reports what is done and what comes next
Makes the decisions only the owner can make
One piece of work
How a manager handles your task
One situation, from the message to the check, with the three statuses that really are different from each other.
An example of the process. An illustrative situation, not a client case.
- 1
The situation
The owner tells the manager that the holiday hours have changed.
Received - 2
Agreement
The manager checks the dates and confirms the schedule with you.
Agreed - 3
The work
The manager submits the agreed change to the Business Profile.
Submitted to Google - 4
The check
The manager checks what the profile shows publicly and reports the status.
Live in the profile
Agreed, submitted to Google and live in the profile are three different things. Whether an edit is accepted, and how long that takes, is decided by Google.
What the manager does every month
This is how one month on one location looks, task by task.
- A profile that is current
- We keep the information and the photos up to date, within the package you chose.
- Regular content and review replies
- We publish your material and answer customers within the monthly volume.
- A report you can read
- We show the work done and how much of the monthly volume it used.
An example of a manager's work
- Photos Updated
- Posts Drafted
- A difficult review With the client for approval
- Profile details Changes in progress
- Review QR code Ready
- Monthly report In preparation
An example of tasks. How much work is done depends on the package.
How to start
Start with a conversation about your profile
- 1
Send the link and describe the task
If you do not have the link, give the business name and the city. Your manager will find the rest.
- 2
Get the first review
We look at the public information, talk the problem through and suggest a package that fits. We reply within one business day.
- 3
Agree the scope and the access
Before any work we settle the tasks, the materials and the access rights. The price is confirmed before anything is charged.
- 4
Hand the agreed work to your manager
Your manager starts on the profile and keeps telling you what is done and what comes next.
After that we work to your package: keep the details right, prepare posts, reply to reviews and check the profile as often as the package says.
Three packages
Choose how much work. A manager comes with every package.
Not sure which one you need? Tell us about the profile and the tasks, and your manager will suggest a package for the workload.
Business
Profile development: content, optimization, goods and services
€149
per Google location per month
- 24 posts or offers a month
- Up to 200 review replies a month
- Regular updates to the profile details
- Monthly optimization and SEO of the profile
- Goods and services added gradually
Pro
Everything in Business plus Google Ads
€249
per Google location per month
- Everything in Business
- 24 posts or offers and up to 200 review replies a month
- Initial setup and launch of Google Ads
- Ad copy and images prepared
- Advertising in one language
The price is for one location per month, without VAT. Each location is billed separately, and for several locations we agree the terms individually. Tax, where it applies, is added on the invoice.
The Google Business Profile itself is free. What you pay for is the work of our team.
Need advertising without profile management?
We can set up and run Google Ads for your location on its own, with three monthly plans and the setup included in the first month.
The scope of the work
Five jobs on every serviced location
The routine that keeps a Google Business Profile correct, alive and answered, done by a named person from the team, within the scope of the package you chose.
Profile data
Your Google Maps listing details are right, and we keep them that way
Categories, hours, address, phone, description, attributes, services. The manager looks at what is missing or wrong, agrees the edits with you and applies them in one batch, as many as the location's package allows.
Learn more → ContentA Google Maps listing that looks alive: posts and offers go out on a plan
Posts, offers, updates. The manager builds them from your materials on the plan you approved and publishes them on each location's listing. How many a month depends on the package.
Learn more → ReviewsReviews answered by a person who knows your business
Your manager replies to new reviews of each location, in the tone you agreed on, within the package's monthly limit. A difficult case is discussed with you first.
Learn more → Reports and dashboardSee what was done, and what it cost
Once a month each location gets a report. The dashboard holds the work history, the chat with your manager, documents and invoices.
Learn more → Foreign editsSomeone changed your Google Maps profile. Your manager checks it against the details you agreed.
Categories change, hours "correct themselves", strangers' suggestions get accepted, Google pulls details from other sources. During the package checks your manager catches such changes, tells you exactly what moved, and after your confirmation puts the agreed details back.
Learn more →For your business
The work on the profile follows your business
Restaurants
Hours, menu, links and seasonal changes.
Beauty salons
Services, bookings, fresh materials and replies to reviews.
Private clinics
Details about services and specialists, careful work with sensitive reviews.
Building and renovation contractors
An accurate description of the service and of the area you cover.
You can start with one location
Each location gets its own service scope. If you run a network, your manager helps you agree the packages branch by branch and one order of work for all of them.
Free client dashboard
The work on your profiles stays under your control
The dashboard collects the history of the work, the conversation with the team, the documents and the invoices for your locations. Using it is free: what you pay for is the service you chose.
- History of everything the team did, per location
- Chat with your manager and the team
- Documents and monthly reports
- Invoices and payment history, a separate bill for each location
A location without a package simply stays in the dashboard. No platform fee, no setup fee, no trial that expires.
Your profile stays yours
How to connect CyberLab.team to your profile, and how to disconnect us
Google Business Profile is a free Google service: your profile data shows up in Google Search and on Google Maps. We charge for servicing the locations you choose, not for the profile itself. You remain the owner, and we work as a manager.
Connecting us
- 1
One location
Invite our business group as a manager by its ID: 5406447493. We accept the invite in Business Profile Manager, and our team gets manager access to that one profile. Or send us the business name and address: we send an access request from our agency account, Google shows it to you as the owner, and you approve it.
- 2
Several locations in a business group
If your locations sit in a business group, invite our organization to the group by its ID: 5500108770. We accept the invite, and every location in the group is connected at once.
- 3
What changes for you
Ownership stays with you. A manager can edit the profile, publish posts and reply to reviews, but cannot add or remove users or delete the profile. We never ask for your Google password.
Google Help: Manage agency invites
Disconnecting us
- 1
Yourself, any time
Open your Business Profile, go to Business Profile settings, then People and access. Select CyberLab.team and remove it. Only an owner can do this, and you don't need our consent.
- 2
Or ask us
Send the request in the cabinet or to info@cyberlab.team. Google's rules give an agency 7 business days to hand back full control after a client asks, and we remove our access within that time.
- 3
What stays on the profile
Replies to reviews and posts we published stay on the profile. Google keeps them after any user is removed.
Google Help: Manage your Business Profile owners & managers
What Google requires from agencies
-
The profile is free
An agency that charges a fee must tell you that Business Profile itself costs nothing. You pay us for the work.
-
You stay the owner
The business keeps ownership at all times and decides whether an agency is a co-owner, a manager or has no access.
-
You can leave quickly
After your request, the agency has 7 business days to give you back sole control and drop its own access.
-
You hear about every change
Agencies must tell clients about all edits and may not switch features off without the owner's consent.
-
Google's notice for businesses
Google asks agencies to share its notice on working with a third party. Read it before you pick anyone, us included: Tips for working with third parties to manage your Business Profile
Google Help: Business Profile third-party policies
Before you hire anyone
What Google advises when you choose an agency for your profile
Google publishes these tips for businesses. They apply to us the same way they apply to any other agency.
-
Ask about experience
Ask whether the agency has managed Business Profiles before, and for businesses like yours.
-
One agency at a time
Your business appears on Google once, so two agencies working at the same time can't be compared fairly. Google suggests trying them one after another.
-
Check the numbers yourself
Your profile shows its own performance data. Google suggests looking at it every month and comparing it with what the agency reports.
-
Get the price in writing
Before you agree, get an official copy of the agreement that lists the services and what they cost.
-
Know the warning signs
Promises of top spots in Search or Maps, claims to work for Google, threats to remove your profile, charges above the agreed price. Real Google staff write from an @google.com address.
-
Report a violation
If an agency breaks Google's rules for third parties, Google takes complaints through a form.
Complaint form
Google Help: Tips for working with third parties to manage your Business Profile
Frequently asked questions
What exactly will the manager do? +
Your manager works on the profile within the scope of the package you chose: the details, posts, replies to reviews and the checks the package includes. At the start we agree the tasks, the materials and how we work together.
Can I come with just one problem? +
Yes. Describe the situation: we start by looking at it and explain the next step that fits. If you only need a one time setup, we discuss that separately from monthly management.
Can you help if the profile is suspended? +
Yes. Recovery work by your manager is part of every package. We help you work out the situation and prepare the appeal. The decision and the review time belong to Google.
Will you delete a negative review? +
First we look at what it says. If there are signs that it breaks Google policy, we explain how to report it. A low rating on its own is not a reason for removal, and for an ordinary complaint we prepare a reply within the agreed scope of work.
Do I have to hand over the password or the profile itself? +
No. The profile stays with your business. The agreed work is done through separate access rights, and the password to your Google account is not needed.
How much of my own time will this take? +
We need current information, source materials and your decision on the questions a manager cannot confirm alone. How much is involved depends on the state of the profile and on the tasks, and we agree it at the start.
What if I have no new photos or texts? +
Your manager checks what materials already exist and what is missing. A package does not automatically include a photo shoot or the production of new materials, and extra work is agreed separately.
Do you guarantee places on Google Maps and new customers? +
No. We answer for the agreed work on the profile. Positions depend on Google and on other factors, and calls and sales also depend on your own offer and on how the business works.
Can I start with one location and add the rest later? +
Yes. A package is chosen for every location we service. Each location is billed separately, and for several locations the terms and a possible discount are agreed with your manager.
Why do I pay if the Google profile is free? +
You pay for the work of the managers within the package you chose. The Business Profile itself, the listing Google used to call Google My Business, and the client dashboard are not a separate paid subscription in this service.
Why work with a Google Business Profile agency? +
A manager from the agency takes over the routine work on the profile: the details, posts, replies to reviews and the checks your package includes. The profile stays with your business. We work through the manager role that Google provides for this, so your password is not needed and you can remove our access yourself at any time. Google explains what to expect from an agency in its rules for working with third parties, linked on this page.
How do I connect CyberLab.team to my profile? +
For one location, invite our business group by its ID 5406447493, or send us the business name and address and approve the access request we send. For a business group, invite our organization by its ID 5500108770. You stay the owner and we get manager access. The steps are in the block "How to connect CyberLab.team" above.
How do I disconnect CyberLab.team? +
Any time, yourself: Business Profile settings, People and access, remove CyberLab.team. Or ask us in the cabinet or at info@cyberlab.team, and we remove our access within 7 business days, the deadline Google's rules set for agencies.
Tell us what is happening with your Google Maps listing
Send the link to the profile and a few words about the task. Your manager will look at the public information, check the details and suggest the next step. The first review is free, and we reply within one business day.
Discuss my profileYou do not need the password to your Google account to get in touch. The work and the price are agreed before the service starts.