What is Google My Business and why does my business need it? +
Google My Business (now Google Business Profile) is a free listing for your company on Google. It appears when customers search for your services on Google Maps or Search. A properly optimized listing = more calls, directions and visits. For local businesses — it's the #1 channel by cost/result ratio.
I already have a profile. Why pay for optimization? +
Creating a profile and optimizing it are different things. Google considers dozens of factors: categories, attributes, keyword-rich descriptions, photos, posting frequency, reviews, directory listings. Without systematic work, your profile simply gets lost among competitors. Our optimization includes an audit of 100+ parameters.
Do I need a website for Google Maps? +
No, a website is not required — you can receive calls and directions directly from the listing. But if you have one, it amplifies results: Google trusts businesses with a full website more, and you get an additional conversion channel.
When will I see results? +
First improvements are usually noticeable within 1–3 months. During this time Google indexes changes, new reviews appear, and the profile starts climbing in rankings. Full effect — in 3–6 months, depending on competition in your area.
How much does Google Maps setup cost? +
Basic setup and profile optimization — from €49. Promotion with monthly management (posts, reviews, monitoring, reports) — from €99/month. Price depends on number of locations and competition level. We've worked with local businesses across Estonia, Poland, Ukraine and Germany since 2015, so the playbook is adapted per niche.
How do reviews affect rankings? +
Reviews are one of the key ranking factors in Google Maps. Google considers the number of reviews, average rating, frequency of new ones, and whether the business responds to them. We help build a review collection system: QR codes, SMS, email reminders.
What if my profile was blocked? +
Blocking happens due to Google policy violations — sometimes even accidentally. We help restore profiles: we audit the reasons for blocking, prepare an appeal, and work with Google Support until resolved. As Google Partners, we know the internal processes.
How is your service different from DIY setup? +
You can fill in basic fields yourself. But Google's algorithms constantly change, and there are dozens of nuances that aren't obvious: NAP consistency across directories, correct category selection, geo-keywords, local citations, dealing with competitor spam. We've been handling GBP setup and reinstatement cases for businesses in 4 countries since 2015.
What is NAP consistency? +
NAP stands for Name, Address, Phone. Your contact information must be identical everywhere: on your website, Google Maps, directories, social media. Discrepancies (different phone or address) reduce Google's trust and push your profile below competitors.
Can I promote in multiple cities? +
Yes. For each location/city a separate profile is created with a unique description, photos and local strategy. We work with multi-location businesses in 4+ countries — we know the specifics of each market.
What will I get as a result? +
A fully optimized Google Maps profile, increased visibility in local search, more calls and directions from nearby customers. Plus a monthly report with specific numbers: profile views, calls, directions, website clicks. You see ROI every month.
How do you measure success? +
Through Google Business Profile Insights: profile views, queries people find you by, number of calls, directions and website clicks. We also track positions in Local Pack for key queries. Everything — in a monthly report with clear charts.
I have multiple locations. Can you manage them all? +
Yes. We handle chains and multi-location businesses with a single GBP manager account, bulk upload via spreadsheet for 10+ locations, and per-location landing pages on your site for local SEO. Each location gets its own optimization: photos, hours, categories, Q&A, reviews moderation. Pricing scales per location but drops sharply after 5+ locations.
My Google Business Profile was suspended. Can you get it back? +
Yes, in most cases. We first audit the suspension reason (category mismatch, address issues, duplicate listings, policy violations, spam flag), then prepare a documented reinstatement request with supporting evidence (business licence, utility bill, photos). Reinstatement typically takes 3–14 days. We'll tell you honestly if the case has low recovery probability — some hard suspensions are not reversible.
A competitor left fake negative reviews. Can you remove them? +
We can flag reviews that violate Google's policies — off-topic, spam, conflict of interest, former employee attacks, or reviews from people who never visited. Google's review team takes 3–7 days to decide. We can't remove honest-but-negative reviews (those need a response strategy instead), but we win 40–60% of properly-documented fake review disputes.
I'm moving my business to a new address. Will I lose my reviews and ranking? +
Not if the move is handled correctly. Google transfers reviews and history with the listing when you update the address — not the listing itself. You move the existing profile (don't create a new one), update address + service area, and re-verify. Local ranking may dip 2–6 weeks as Google recalculates proximity signals, then recovers. We handle the whole migration including NAP updates across citations.