Reviews

Reviews answered by a person who knows your business

Your manager replies to new reviews of each location, in the tone you agreed on, within the package's monthly limit. A difficult case is discussed with you first.

See the prices

Reviews pile up unanswered

An unanswered review looks like an absent owner. The manager checks new reviews as part of the service and replies within the package limit.

Every reply from a blank page

Tone and typical situations are agreed once; after that, replies are consistent across locations and months.

Negative reviews are stressful

Negative or disputed reviews are discussed with you in the dashboard chat before a reply is published.

What the manager does

Agrees the tone and the rules for typical situations with you at the start.
Replies to new reviews within the monthly number of the package.
Brings negative and contested cases to you in the dashboard chat before replying.
Records every published reply in the dashboard history and the monthly report.

What stays with you

The final word on any reply you want to see before it goes out.
Your rules: what the team may promise a customer and what it may not.
The full history of replies in the dashboard.

How it works in practice

A customer leaves one star because an order came late. The manager brings the review to the owner in the dashboard chat, they agree on what actually happened, and the reply goes out in the agreed tone: an apology, what has changed, and how to get in touch.

Limits and honesty

We do not buy reviews and cannot delete one: Google takes down a review that breaks its rules, and the author can delete their own.

Industry examples

How this work looks for specific businesses:

Dentists The map side of one dental practice: what you treat, when somebody in pain can be seen, how the appointment is made, and replies that keep a person's treatment out of public view. Restaurants The menu and its prices, the hours the kitchen serves and a booking link that works: your manager keeps a restaurant's Google profile in line with what you actually serve. Veterinary clinics Which animals you treat, when somebody answers the phone and how to find the entrance, kept current on the map by a dedicated manager. Gyms and fitness clubs The equipment this club really has, how a first visit works, staffed hours and card access, and photos taken in this building, kept accurate on your Google profile every month. Law firms A firm and a lawyer are two listings with different rules. The areas and languages the firm confirms, the first consultation as the firm runs it, and replies that never confirm anyone was a client.

Frequently asked questions

How many replies a month are included? +

The number differs by package and is listed in the comparison table on the pricing page, per serviced location per monthly service period. Reviews beyond the limit wait for the next period or a higher package.

Will you filter negative reviews? +

No. Review gating (asking only satisfied customers for reviews) violates Google's policy and risks your profile. We reply to negative reviews after agreeing the approach with you.

Can you remove a bad review? +

No. If a review breaks Google's rules, the manager helps you report it through the official process; the decision is Google's.

In which languages do you reply? +

In the language agreed for the location, usually the language your customers write in. Tell your manager at the start.

We will suggest a package for each of your locations.

Tell us about the business and what you need. A manager replies within one business day and suggests a package for your location.

Discuss my profile

We work on Business Profiles under Google's rules for agencies. What to expect from an agency, Google explains in Tips for working with third parties to manage your Business Profile.