Translation offices

Show the real language pairs of your translation office on Google Maps

On Google Maps, your manager holds the listing to the language pairs your office really covers and to the purpose each translation serves. The listing also separates a plain translation from one that needs a formal status, names who at the office holds that status, and states when and how originals are handed over at the counter.

One location from €75 a month

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The request is free and creates no obligation; a manager replies within one business day.

Language pair and purpose, the format, handing over originals, starting the order

Four things the office tells the manager, in the order a person meets them before bringing a paper. No field is edited before the fact it states has come from you.

1

The language pairs and the purpose of each translation

You tell the manager which pairs the office really covers, in which direction and for which purposes it takes work. Each pair becomes its own service. A pair that nobody at the office handles comes off, and a language the office only passes to partners is described as that, if you choose to mention it at all.
2

A plain translation or one that needs formal status, and who holds it

You say which translations carry a formal status at the office, in the wording your papers use, and who holds that status. The listing states it as yours, keeps the plain line separate and makes no claim about which institution will accept the result. A question about what a given institution requires goes to the office or to that institution.
3

Handing over the originals

You give the reception hours, say whether an appointment is needed and explain how the finished document is collected. Hours are shown only if the counter really works to them; if the office receives only by appointment, the description names the route instead. The manager walks that route as a stranger would.
4

How an order starts without copies of documents

The first contact is a question: a phone call, a messaging link or a short form that asks for the pair and the purpose. No copy of a document is requested or published in the profile, and the manager opens each link to see that its first screen asks a question and not for a scan.

Tell us your pairs, your formats and how a paper is handed over

Send the listing link with a few lines: the language pairs the office covers, which translations carry a formal status and who holds it, the reception hours, and how originals are handed over. The manager sets those lines beside the live profile and suggests where to begin.

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How a person picks a translation office on the map

Someone holding a document and knowing the language it must end up in searches for a counter they can reach. They check whether the pair is covered, whether the office can do the kind of translation the paper calls for, and where to bring the original.

The pair comes first, and it has a direction. A person who needs a diploma turned from Ukrainian into Polish is looking for something different from a person who needs the reverse, so the listing is read for the exact pair and not for the word languages.
Purpose follows. A contract for a partner abroad, a school record for an enrollment, a medical letter and a marriage record are four different errands, and the searcher types the errand and may not know what the receiving side will call the format.
What can stop a caller is the format. They read whether the office offers a plain translation, one with formal status, or both, and whether a person at the office can say which one an institution is likely to ask for.
Then the counter. A person who must hand over a paper original wants the address, the reception hours, a straight answer on whether to book a time, and an idea of what the office does with the original while the work is under way.
Reviews are read for the way the office dealt with a document that was turned down, a name spelled differently from the passport and a mistake found after pickup.
Photos work as proof that the counter exists: the street entrance, the door sign with the hours, a reception desk with nothing on it that carries a client's name.
Last, how a request begins. Some people want to start from a phone, some from a short form, some from a visit, and they read whether they must carry a paper before they are allowed to ask a question.

Where a translation office's listing drifts

The damage is a person who arrives with the wrong paper, asks for the wrong language or finds a counter with nobody at it. Each gap on this list sends one of them away.

A language pair stays in the services after the translator who covered it has moved on, so a caller spends a phone call learning that the office does not do it.
One line promises translations into every language. The person with a rare pair assumes it is covered, and the first conversation turns into an apology.
Plain and formal-status translations share a single service name. A client asks for the second kind, is offered the first, and the review is about the confusion and not about the work.
The description says a translation will be accepted by courts and offices. The office cannot promise that, because the receiving institution decides, and a reviewer will quote the sentence back.
The hours on the profile are the translators' working hours and not the counter's, so a person arrives with an original at a time when no one is at the desk to take it.
The website link lands on a page whose first screen asks for scans. A person who only wanted to ask whether the pair is covered either leaves or sends documents to a place the office never agreed to receive them.
An address from before a move stays on a second listing, and people carry originals to a door that now belongs to another business.

The fields a translation office depends on

A language pair, the purpose of a translation and the status of a translator are carried by categories, services, the description and the links, so those have to say the same thing.

The primary category names the work done at this address, and further categories are added only for services that really run here. A notary service or a copy shop the office does not operate has no place among them.
Every language pair the office confirms is its own service, written with its direction, for example from Polish into Ukrainian, so a reader finds a pair without wading through a list of everything.
Services by purpose where the office names them: documents for a school, for a company, for a medical visit. The name is the office's own, and it states no acceptance by anyone.
A separate line for translations that need a formal status, worded as the office words it and followed by the role of whoever holds the status, with a plain line for everything else.
A description that says how originals are handed over: at the counter during reception hours, by appointment, or through a route the office itself runs. Nothing in it invites a person to mail an original.
Hours that describe the counter. Under Google's guidelines a business that operates only by appointment leaves regular hours off, so for such an office the description gives the appointment step instead.
A website link to the page where a request begins, and a phone number answered by a person who knows the pairs and the formats. Where Google supports it, a messaging option means a WhatsApp chat link or an SMS-capable phone line, added under Contact, and the office keeps the option only when someone is named to read it.

The monthly routine of a translation office

Each month the manager asks the office the same questions about the counter and the pairs, and a field changes only when an answer has changed.

Which pairs the office covers this month and who stands behind each. A translator on leave or a contract that ended means the service text changes as well as the internal schedule.
Which translations carry a formal status at this office and who holds it. A status that lapsed or changed comes off the page once you have told the manager.
The reception hours, read against the door sign and against the days the person at the desk is away. Special hours go up for a closure of six days or fewer, and a closure of seven days or longer is marked temporarily closed.
The handover route, walked as a stranger would walk it: from the profile to the street, to the entrance, to the person who takes the original and tells you how the finished document is collected.
The first contact. The link and the messaging number are opened, and the manager verifies that the first screen asks a question before it asks for any paper.
Pairs that were requested but are not served. You report which languages callers asked for and were turned away from, and the record shows whether a service line is missing or whether one promises too much.
Reviews that mention a refused document, a spelling of a name or a missing original go to you before a reply is drafted.

Habits for an office whose language pairs follow its translators

Each habit is an action inside the profile, chosen because a translation office's trouble starts with a pair that outlived its translator, a status worded too loosely or a door that people with originals cannot find.

1

One service per pair, with the direction in its name

In the services editor, add each confirmed pair as a custom service named with its direction, for example Ukrainian to Polish, and describe in a line the purposes the office takes. Google rejects custom service names that carry prices, phone numbers or personal information, so the name holds the pair and nothing else. When a translator leaves, one line comes off and the rest of the profile stays as it was.

Google's help on this: Manage your services on your Business Profile
2

Keep the pair and the status out of the business name

The business name is the one on the door and in the paperwork. Words such as sworn, urgent or Polish-Ukrainian look helpful, but Google does not allow service information or marketing taglines in the name, and a name that carries them risks suspension. Pairs and status go into the services and the description.

Google's help on this: Guidelines for representing your business on Google
3

The floor, the suite and the entrance, as a person carrying an original meets them

Enter the full address with building, suite and floor, so that a person arriving with a paper original finds the right door. Only details that belong to the official address go in, and a line such as across from the park does not. If Google cannot find the address, adjust the pin on the map.

Google's help on this: Manage your business address
4

The appointment link, marked as the preferred one

If the office takes originals by appointment, add the link under Booking and mark it as the Business preferred one, so the first button a person meets opens a question about the pair and the purpose. Any other link stays below it.

Google's help on this: Manage your local business links
5

Confirm holiday hours, even when they match the regular ones

Before each public holiday, enter special hours for the counter. Google recommends confirming the hours of official holidays even when they are the usual ones, which tells a person with an original that the date was checked. Special hours appear only under the Open with main hours setting, so an office with no main hours states a holiday closure in its description.

Google's help on this: How to set Special hours

How a translation office's reviews are answered

People write about whether the format matched the need, whether a name was spelled correctly and how the counter treated a nervous person holding a valuable paper. A reply speaks for the office and never discusses a document.

A review saying an institution refused the translation gets an acknowledgment and an offer to get in touch with the office. The reply neither says the work was correct nor says it was wrong, and it does not argue with the institution.
Praise for a translator is thanked on behalf of the office. Nothing in it promises that the same person will take the next order.
A review about a name or a date that differs from the original is answered with the office's own way of handling corrections, as the office describes it. No detail of the document is repeated.
A review about a wait at the counter or a closed door is answered with the reception hours exactly as the profile gives them, and the manager confirms that the profile says the same.
A review that names a language pair and a purpose is thanked with that same pair named again, which tells the following reader something accurate about the office.
A theme that comes up in several reviews, such as a format mixed up on the first call or a pair assumed to be covered, goes into the monthly record by pair and by format, because the remedy lies in the listing and not in any reply.

Where a human has to step in

A review that mentions a client's document, name, case or the content of a translation is never repeated in the reply, even if the reviewer put it in the review. The reply points to the office's contact route.
A review that alleges a lost or damaged original goes to the office before any wording is drafted, and the reply never states what happened to the paper.

A refused translation gets a reply that points to the office

The manager writes replies in the office's own wording on corrections and reception hours. Reviews about an institution's refusal come to you first and are published after you approve.

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What a translation office's posts are for

Posts in this trade are about the door and the pairs: which language is available, when originals are received and how to begin. They never describe what is written in anyone's documents.

A post for a pair or a purpose, stating the direction and what the office confirms it does, with no line about acceptance by an institution.
A post that explains the difference between a plain translation and one with formal status in the office's own words, naming the role of whoever at the office holds it, and saying nothing about which institution will take the result.
The handover route in plain steps: where the counter is, the hours, whether to book, what happens to the original and how the finished document is collected.
A notice of changed reception hours for a public holiday or a planned absence, so that no one arrives at a shut door.
Photographs of the entrance, the sign and the reception desk with nothing on it, with staff shown only where each person has agreed in writing.
What is never published: a photo or scan of a client's document, a stamp with a legible number, a screenshot of an order, a sample that carries a real name and any line saying a document will be accepted.

One counter, or an office with several

One location

A single counter means a single listing: its address is where originals change hands, each pair is a service, and the line for formal-status work sits apart from the plain line. Translators who work from home and deliver by email stay in the text and do not become locations.

A network

An office with several counters lists only the counters that receive people during their stated hours. Billing is separate for each location, and the package may differ from one location to the next. A partner agency, or an independent translator working outside the counter, keeps a listing of their own or none at all.

What the office decides and what the manager keeps consistent

What the manager does

Writes one service per language pair the office confirms, with its direction, and removes it when you report that the pair no longer runs.
Keeps the line for formal-status translations apart from the plain line, and never words either as a promise that an institution will accept the result.
Walks the handover route and the first-contact link as a stranger would, and notes any step that asks for a copy of a document.
Strikes wording that promises speed, acceptance or every language, and puts the office's plain description in its place.

What you confirm

The language pairs and directions the office covers this month, and who stands behind each.
Which translations carry a formal status at your office, who holds it, and the exact wording and paper behind it. We never name a status ourselves.
The reception hours, whether an appointment is needed, and any date the counter will be closed.
The route for handing over originals and collecting the finished document, in the words the office uses.

A possible first month for a translation office

an example of the process, not a client result

Week 1

The first pass compares two lists: the pairs, directions and purposes the office says it covers, and what the listing claims at present. Anything the listing claims that the office does not stand behind is where the month begins.
Week 2

Formats. The plain line and the formal-status line are separated, the role of the holder is added in the office's words, and any sentence that promises acceptance is replaced with a description.
Week 3

The counter. The reception hours are read against the door sign, the handover route is written down, the entrance is described, and the first screen behind the website link is read, to see where a request begins.
Week 4

Replies and the tally. Reviews left waiting get their replies, and the last item of the month is a tally of requests turned away, each tied to its pair or format.

An example of one way a first month can run, with no result promised to any office. An office whose listing claims every language starts with its pairs, and the package chosen sets how much more fits into the month.

Six checks on a translation office listing, from the pairs to the first screen

Go through the services with the translator who handles each pair, and cross out every pair that nobody at the office covers right now.
Look for a sentence saying translations are accepted by courts, offices or any institution, and delete it. The receiving institution decides, and the office cannot answer for it.
Compare the reception hours with the door sign and with the days the person at the counter is away.
Tap the website link on a cell phone. If its first screen asks for scans or an upload before it asks a question, start there.
Go through the description and the posts, looking for words such as urgent, same day and every language, and remove whatever the office cannot keep.
Scroll through the photos looking for a paper with a readable name, a stamp with a number or a screen showing an order.

Cross out the pairs you do not cover, or let us

Go through these checks with the translators. Otherwise the manager does it, corrects services and claims of acceptance, and asks you about formal status and hours.

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What a translation office's profile cannot promise

We give no legal advice and make no promise that a translation will be accepted by any institution, court or authority. The receiving side decides, and the profile describes the service, not the outcome.
A sworn, certified or other status appears only in the office's own words, and only when a document backs it. We never state a status as our own fact, and the manager does not judge which one a document needs.
No copy of a client's document is held, published or requested through the profile. Originals change hands only through the routes the office itself runs.
We state no turnaround and no price for any translation. Those belong to the office and to its conversation with the client.

Google's own help for this kind of business

Each link opens an article of Google Business Profile Help, in this page's language where Google offers one. The line under it says why it matters here.

Prohibited & restricted content
A client's name or ID details on a scan or a screenshot count as personal information that Google does not allow in posted content, so nothing of the sort goes on the profile.
Chat with customers from your Business Profile
How the WhatsApp or text message option is added to the contact details, in select regions only, so the office can point it at the pair and the purpose and not at scans.
Manage your services on your Business Profile
How to add each language pair as a service with its own description, and how to remove one when it is no longer covered.
Manage your local business links
Where the appointment link goes and how to mark one link as the preferred one, for an office that takes originals by appointment.
Manage your business address
How the full address, floor and map pin are entered, so the person carrying an original reaches the right door.
Edit your business hours
How main hours are set, including the option of showing no main hours, which suits a counter that receives originals only by appointment.

What is the same for every industry

The industry page above is about what changes from one business to the next. The part below is the same for a restaurant and a dental practice alike: the packages, the split of duties and the rules Google sets. It applies to the Google Business Profile, the listing many still call Google My Business.

How the packages work here

Each location we service is on one of three packages. The package sets how many posts and review replies a month are included, how the profile details are updated, and whether the monthly optimization, the catalog of goods and services and the advertising are included. Prices are on the pricing page. See the prices Everything the team handles

Start

Profile upkeep

€75 per Google location per month · without VAT

4 posts or offers a month
Up to 50 review replies a month
3 requests to update the profile details
Photo updates
Review QR code
Basic monthly report
Manager's first reply: up to 2 business days

Business

Profile development

€149 per Google location per month · without VAT

24 posts or offers a month
Up to 200 review replies a month
Regular updates to the profile details
Monthly optimization and SEO of the profile
Goods and services added gradually
Content plan and competitor analysis
Extended monthly report
Quarterly consultation
Manager's first reply: up to 1 business day

Pro

Profile development and advertising

€249 per Google location per month · without VAT

Everything in Business
24 posts or offers and up to 200 review replies a month
Initial setup and launch of Google Ads
Ad copy and images prepared
Advertising in one language
Campaigns run and optimized every month
Extended report with the advertising work and plan
Manager's first reply: up to 1 business day

The manager proposes, you approve

The manager drafts every change, post and reply from your materials. Nothing is published, restored or billed without your yes; a flagged edit or a package switch waits for you.

Who does what, in every industry

What the manager does

Checks the profile regularly and keeps a written record of the agreed data.
Prepares the updates to the profile details, the posts and the offers from your materials and the agreed plan.
Replies to reviews within the monthly limit, in the tone you set once at the start, and hands anything sensitive back to you the same day.
Writes the monthly report and puts recommendations into the dashboard chat instead of acting on them alone.

What you confirm

The facts only you know: current hours, prices, services, photos, who is on the team this month.
The tone of replies, set once at the start, and the wording of anything escalated to you.
The yes before a value someone else changed is restored and before a location moves between packages; nothing is charged without it.

What works the same way in every industry

Ownership and access: the profile stays the property of the business. The manager works from the business's own account with manager rights, and the first step of the first month is confirming who owns the profile and who else still has access.
Suspension: if Google suspends a profile, the manager looks for the likely cause, corrects the data to match the paperwork the business holds and files the request to reinstate. This is part of every package. Timing and the decision stay with Google.
Duplicates: a second profile at the same address, or an old one left after a move, is reported to Google with the evidence. What stays and what merges is agreed with you before anything is sent.
Measuring: when you agree to it, the website link in the profile gets tagging, so visits that start on the profile show up separately in your analytics. Calls and direction requests are counted in Google's own profile statistics, and only you know which of them became a customer.
Recurring customer questions: the answers are written into the profile's own fields and updates, worded as you confirmed. Google turned off the questions and answers API for Business Profiles on 3 November 2025 while it reworks the feature, so this part of the work does not rely on that section.

Google's rules that apply to every profile

Local ranking is Google's own weighing of relevance, distance and prominence. No service can buy a position or promise a place in the results.
Verification, eligibility and which categories exist are Google's rules and differ by country.
Photos and reviews left by other people cannot be deleted by us. Where they break Google's rules they can be reported, and Google decides.
Booking, ordering or delivery features are connected only when you already run them with a provider Google supports in your country.
The number of posts and review replies per month is fixed by the package, and what is unused in a month does not carry over. On Start the profile details are updated on agreed requests, on Business and Pro regularly, as the business changes.

Reviews: the same policy everywhere

We do not ask only happy customers for reviews, do not offer anything in exchange for one and do not remove reviews: Google takes down a review that breaks its rules, and the author can delete their own.
We do not promise a rating, a position in the results or more customers. We promise the agreed process, every month.

Sources for Google's rules

We last checked the Google rules on this page against Google's Help pages in September 2026.

What the team handles for this industry

Profile data Your Google Maps listing details are right, and we keep them that way Content A Google Maps listing that looks alive: posts and offers go out on a plan Reviews Reviews answered by a person who knows your business

See the prices

The rest of the local SEO work

This page is about the profile: what a manager keeps correct on the map every month. Local search also depends on the website itself, on citations and on the pages a customer lands on after the map. Those we handle separately, and the express review points to which of them is actually holding you back.

Language pairs and formats set up for the counter

A manager sets up the language pairs, formats and reception hours, then keeps them accurate. You confirm which translations carry formal status and how a paper is handed over.

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Frequently asked questions

How do we separate a plain translation from a service that needs a confirmed status? +

Each kind gets its own service line. You tell the manager which translations carry a formal status at your office and who holds it, and the line uses your wording and names the role or the person as you name them. The plain line stays plain. Neither line claims that an institution will accept the result, because the receiving side decides that.

How can the profile show how originals are handed over without collecting them there? +

The profile describes the route and never takes the paper. It gives the address, the reception hours or the appointment step, what the person should bring and how the finished document is collected. The first contact asks about the pair and the purpose, and no copy of a document is requested or shown anywhere in the listing.

Can the profile say our translations are accepted by courts or offices? +

No. Acceptance is decided by the receiving institution, and a sentence that promises it comes back as a complaint. The profile says what the office does and, in your words, what status a translation carries. A client with a particular institution in mind is pointed to the office, which can ask that institution.

A translator at our office holds a formal status. Can the profile name them? +

Only in the words the office uses and only with the person's agreement. The manager asks the office for the paper behind the wording and records what it covers. A status never goes into the business name, and a translator who also works independently keeps a listing of their own, which the manager does not change without that person's consent.

We cover a pair only through partner translators. Should it be a service? +

Only if the office takes the order and answers for it, and the description says plainly whether the work is done in the office or passed on. If a pair is handled entirely elsewhere, it stays out of the services. You decide where that line falls, and the manager records your decision.

Our counter takes originals by appointment only. What goes in the hours? +

Under Google's guidelines a business that operates only by appointment leaves regular hours off, so the description states the appointment route instead. If the counter also runs walk-in hours on certain days, those hours go in exactly as they are. When the counter is shut for six days or fewer, special hours cover it; seven days or more is marked temporarily closed.

A caller wants a language we do not have. How is that handled on the profile? +

The services name only the pairs you confirm, and the first contact asks for the pair before anything else. A request for a missing pair is noted in the monthly record, so you can see whether to add it, point to a partner or leave it out. The manager never adds a pair that nobody at the office covers.

Can the messaging link accept scans of documents? +

It should not. Where Google supports it, messaging means a WhatsApp chat link or an SMS-capable phone line, added under Contact and controlled by your office alone. An agreed first reply asks for the pair and the purpose and tells the person where originals are handed over. No document is requested through the profile.

A reviewer says an institution refused their translation. What do we answer? +

Keep it brief: thanks, a sentence saying the office wants to understand what happened, and the contact route. It does not claim the work was right, does not describe the document and does not debate the institution.

In Poland clients ask whether a sworn translator is needed, and in Ukraine whether a document can be translated for use abroad. Where does that go? +

They belong in the service lines and the listing text, worded as the office confirms for its own country. The manager does not carry a status from one country to another and does not say which one a document needs. The office states what it offers, and the client asks the receiving institution what it wants.

A neighboring industry, and what is different there

Notary offices People arrive for one specific act. The acts the notary confirms, how a visit is booked, the office's own instructions for it and the real door: what keeps the trip from being wasted. In-person language schools The languages and levels taught in a classroom at your address, kept apart from online programs, a clear first step for people who do not know their level, and an enrollment calendar that shows which groups are open.

The right pair, the right format, the right counter

Send the profile link and the list of pairs the office covers. A reply takes one business day. It names where the listing and the counter disagree in pairs, formats, hours and the route for originals, and proposes a package for each location.

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We work on Business Profiles under Google's rules for agencies. What to expect from an agency, Google explains in Tips for working with third parties to manage your Business Profile.