Convenience stores and corner shops

Google Business Profile management for convenience stores their owners run

Nobody drives across town to a corner shop. Somebody runs out of milk on a Sunday evening, needs bread before work, or wants to collect a parcel on the way home, types shop open now into the map, and walks to whichever door the map says is unlocked. For a shop with one door, or a second one down the road, run by the person who owns it or holds the franchise, that single line of hours decides whether the neighbor comes in or keeps walking. A dedicated manager looks after your Google Business Profile, the listing many owners still know as Google My Business, so that it matches the door, the till and the shelf. Every edit starts from what you tell us, and the log notes who at the shop approved it.

One location from €75 a month

Discuss my profile

The request is free and creates no obligation; a manager replies within one business day.

The hours, the kind of shop, the shelf, then the reviews

The four steps below track how a neighbor decides on a shop: is it open, is it the right kind, does it have the thing, and what do people say about it. None of them changes the listing without the shop's word.

1

The hours, including Sundays and holidays, as the shop really opens

A corner shop is found as the nearest one open now, so wrong hours on a Sunday or a holiday cost the visit outright. You confirm the hours for each weekday, Sunday on its own, and for each holiday ahead, and the profile is set to match. Where Sunday trading is restricted, as in Poland, the hours follow the rule your shop falls under; some shops trade on those Sundays under an exemption, for instance where a sole trader trades personally, in their own name and on their own account, and which case is yours is your call.
2

Then the kind of shop and its services, as the till confirms them

The category names the shop as a whole, with a department added only where it works every day. Fresh bread, a parcel point and bill payment go into the services as the shop confirms them. A machine or locker that another company runs inside keeps its own profile, and alcohol and tobacco are never promoted anywhere on the listing.
3

Then the products you choose to show, limited to goods actually on the shelf

Showing products is the owner's choice, not an obligation. Where the product editor is offered, a few everyday ranges go up with a photo from the shop and no price, and a product question from Google gets a yes only for goods the shop keeps every week. The listing never pledges a particular item or the range of a supermarket.
4

Then the reviews of a shop people visit every day

Reviews here are about the person at the till and about a door that was shut at the posted hour. A locked door is checked against the hours first and corrected if the listing was wrong; a complaint about staff waits for you; anything touching a sale to a minor leaves the queue entirely.

Send us your Sunday and holiday hours

Write down the opening times Monday through Sunday, the next holidays and what the door does on them, and what the till does besides selling. The manager compares that with what the map shows today and marks every line that disagrees.

Discuss my profile

How a neighbor chooses a shop on the map: the nearest one that is open

The search for a corner shop is short and local. It happens on foot, often late or on a day off, and the reader is choosing between two or three doors within a few minutes' walk.

The query is rarely a shop's name. It is milk, bread, batteries or simply a shop, typed with near me or open now, and Google answers with the places it believes are open around the person holding the phone.
The opening times get read first, and they are read for today: a Sunday evening, a holiday morning, the hour after the supermarket has shut. Two shops a street apart are separated by nothing except which one the map says is open.
The reader then checks what kind of shop this is. A general grocery, a shop with its own morning bread, one with a deli counter, one where the till also hands out parcels or takes bill payments: the category, the services and the photographs of the counter answer that before the walk.
Regulars hardly use the listing. It works for the people who do not know the shop yet: a tenant who moved in last week, a driver parked outside, a visitor staying nearby, a neighbor whose usual shop has closed its door for the day.
Photographs are opened to recognize the front: the sign, the door, whether the entrance is on the street or in the courtyard, whether this is a shop with aisles or a counter with a window.
In the reviews the reader hunts for just two things: whether the door was locked at an hour the map called open, and how the person at the till treated people. A shop visited daily is judged by its regulars on exactly those two things.
Someone who wants to know about one product, a brand of baby food or a particular loaf, sends a message or calls rather than reading. If nobody answers, the reader may assume the shop is closed.

A Sunday that changed, a holiday that was never entered, a post that sold beer

A corner shop's listing goes wrong in small ways that cost a visit each time. Most of them come from the calendar, a few from what the shop sells that Google treats as restricted, and some from strangers who edit or photograph the place.

The Sunday line was copied from Saturday when the profile was set up, and nobody has touched it since. The owner stopped opening on Sundays, or opens later, and every Sunday a neighbor walks to a locked door.
A public holiday arrives with no special hours entered. The map shows an ordinary weekday, and the shop is either closed or open half a day on exactly the day people are looking for the one place still trading.
A visitor who found the door shut suggests an edit that marks Sunday closed or moves the hours. Google tells the owner about some suggested edits, and if nobody answers in the window it gives, it may publish a suggestion that other public sources seem to support.
A post announces a new beer, a cigarette brand or a deal on wine. Google allows posts from a business in a regulated trade but not content about those products, so the post is refused, and a photo with a price board on the cigarette wall can fall foul of the same rule.
A cash machine or a parcel locker run by another company stands inside the shop, and its category has been added to the shop's listing as if it were a department. The shop starts appearing for searches it cannot answer and collects reviews about a machine it does not own.
Visitors post photo updates of an old hours sign on the door, an empty fridge or a queue. The owner cannot stop them, and they sit in the gallery above any picture of the shop as it really is.
Products uploaded once linger on the profile long after the shop stopped carrying them, or every product question Google sent was ticked yes in one sitting, and people arrive for things that are not on the shelf.

Fields that say whether the shop is open, what kind it is and what the till does

A corner shop needs few fields, but each one is read at the moment someone decides whether to walk over. These are the ones the manager sets from what you confirm and keeps reading month after month.

The primary category, picked to describe the whole shop. Google's own example puts Convenience Store on a shop with a cash machine inside, and Grocery store with Bakery and Deli added for a store with those departments. A department category goes on only where the department really works every day.
Main hours written weekday by weekday, with Sunday on its own line and set to the way the door actually opens, not copied from the day before.
Special hours for each public holiday and for the days around it when the shop opens late, closes early or stays shut, in place ahead of the day itself, not on the morning.
Services the till really runs, in the services editor, if your category gets one: fresh bread in the morning, parcel pickup and drop off, bill payment, each as a separate line without a price, and each one only as long as the shop still offers it.
Products, where the product editor is offered: a few everyday ranges with a photograph from the shop's own shelves, no price and never alcohol or tobacco.
Attributes the shop has confirmed, such as card payment or cash only and a step free entrance. Some attributes are filled from what visitors report, so they are read again at every pass.
The description, which says in plain words what kind of shop this is and what it is for. Google does not allow promotions or prices in it, so it holds no offers and no figures.

A month on a corner shop's listing, starting from the calendar

The month starts with the dates ahead and the hours the door will keep on them. Everything else is read against what the shop confirmed last time, and only what has drifted comes back to you.

The coming weeks are read for public holidays, the days around them and any Sunday the shop will open or close differently. Special hours go in once you confirm each date.
The profile is checked for Google updates and suggested edits: hours someone else changed, a closed status nobody asked for, a new category. You see each one beside what it replaced, and the field waits for your answer.
Photo updates from visitors are opened to see what they put in front: the hours sign, a shelf, the door. One that goes against Google's policies gets reported; the rest are answered with fresh frames of the shop as it stands.
Products, the answers to Google's product questions and the services list are held against what the shop still carries and still does at the till. A parcel point that ended with the carrier's contract comes off the day you say so.
Drafts of posts and photos are checked for restricted goods before anything is published. Anything in which alcohol or tobacco is the subject is rewritten or dropped, and the shop gets the reason in the chat.
Reviews are read for the two things a daily shop is judged on, the door and the till, and grouped by theme so a pattern reaches whoever runs the shift.
The report lists the corrections made and the actions Google reports people taking on the profile, kept apart from sales, which the profile cannot see.

Settings a corner shop gets right once and then keeps true

Every practice here is something Google lets the profile hold, paired with the reason it matters to a shop people drop into daily. The Google article named beside it is the source.

1

Enter every public holiday, even when the hours stay the same

Special hours are built for a change lasting no more than six days running, and Google recommends confirming official holiday hours whether or not they differ from the usual week, which tells customers the hours were checked. For a corner shop that is the confirmation people look for on a holiday morning. Special hours only show while the profile is open with main hours.

Google's help on this: How to set Special hours
2

Post about the shop, never about the alcohol or tobacco it sells

Google lets a business in a regulated trade use posts but asks it not to include content about those products, and it names alcohol and tobacco among them. So the shop's posts are about its hours, its bread, its parcel point and the season, while beer, wine and cigarettes stay out of every post, however well they sell.

Google's help on this: Create & manage posts on your Business Profile
3

Show everyday ranges through the product editor, not the whole shelf

Google describes the product editor as a fit for a neighborhood shop selling physical goods, including one with no fresh stock data. Every upload must meet Google's shopping ads rules, and a breach can wipe out the whole catalog, not just the offending item. So the manager adds a handful of ranges the shop always keeps, photographed in the shop, and leaves the rest of the shelf off the profile.

Google's help on this: About product editor
4

Leave a cash machine or parcel locker someone else runs on its own profile

Google illustrates this with a cash machine operated inside a convenience store: the machine keeps its category, and the store does not add it to its own. Whether a locker or a counter run by another company gets a profile of its own is settled against Google's guidelines before anything is added. Google's product rules also exclude alcohol and tobacco, and offer the product features only in some countries.

Google's help on this: Guidelines for representing your business on Google
5

Answer Google's product questions only for what the shop always stocks

Google may put short questions to a local store about what it sells, each answered yes or no, and warns that giving a false picture of inventory is against its policies. The answers go through with the owner, yes only for kinds of goods the shop keeps every week, and they are changed when a range is dropped.

Google's help on this: Answer questions about your inventory
6

Meet visitor photos of the door sign with your own current ones

Customers are free to add photo updates of the shop, often of the hours sign or a shelf, and Google says the owner cannot stop them, only report those that break its policies. The answer is a current photograph of the door with the hours readable, taken whenever the hours change.

Google's help on this: About photo updates from customers

Reviews of a shop people visit every day: the door and the till

Reviews of a corner shop are seldom about the goods. They are about a door that was locked at an hour the map called open, or about the person behind the till. The manager writes each draft in the manner you settled on, within the monthly count your package sets.

A complaint about a locked door at a posted hour gets a reply that says what the shop checked and, if the listing was wrong, that it has been corrected. It never tells the reviewer they misread the map.
A complaint about the person at the till never names the staff member and never argues about who said what. The draft comes to you first, because you know the shift and the regular who wrote it.
Regulars are asked for reviews plainly, with a link or a code at the till and nothing in return. Google's rules forbid reviews paid for directly or in kind, so a discount or a free coffee for a review puts every review it bought at risk.
A complaint that the till asked for identification before a sale is answered without naming the product and without discussing age, in the neutral wording you approve.
A complaint about price is answered without quoting one. The reply points to the shop, not to a figure.
A review that plainly describes another shop on the same corner, or a place the reviewer never visited, is flagged to Google with whatever the shop can show, and Google then decides whether it stays up.

Where a human has to step in

A review that alleges a sale of alcohol or tobacco to a minor, a theft, a fight at the till or anything that could become a legal matter is taken out of the ordinary queue and lands with you before anyone writes a reply.
No reply promises that a product will be in stock or names a price, whatever the review asks.

Complaints about the till answered the way you would answer them

The manager drafts replies that name no staff member and quote no price, and passes anything about a refused sale, a minor or a theft to you first, still unwritten.

Discuss my profile

What a corner shop can publish without selling a single bottle

A corner shop's posts are small and practical. They tell the neighborhood when the door opens, what the till does and what the shop is like inside, and they leave the restricted shelves alone.

Hours changes before a holiday, a stocktaking day or a Sunday the shop will open differently, published while people are still planning and removed once the day is over.
The till's services, once the shop vouches for them: the parcel point opening, the bread that arrives in the morning, bill payment at the till, each said once the shop has confirmed it runs and when.
Photographs of the front and the door in daylight and after dark, with the sign and the hours readable, so a first visitor recognizes the place from across the street.
Everyday ranges shown as ranges: fruit and vegetables, dairy, household basics, a local baker's bread. No prices, and nothing that suggests a particular item will be there this afternoon.
Nothing about alcohol or tobacco. A post is never about them, and a photo never makes them its subject; Google's Maps rules leave out incidental depictions, such as bottles somewhere in the background of a photo of the shop.
For a franchisee, brand material only as the franchise agreement allows it. The brand's national flyer, with its prices, does not belong on the local listing.

One shop, or two run by the same owner

One location

A single shop is a calendar and a till: the weekday hours, every Sunday and holiday, and the services the counter really runs. The manager keeps one short record of those facts, holds the listing up against it each month and comes back to you only when something has shifted.

A network

An owner with a second shop usually finds the two keep different Sundays, different services and different doors. Each shop has a separate listing, separate hours and a separate record, and each one is invoiced separately under the package chosen for it. A franchisee keeps the brand's name exactly as the brand uses it, since Google expects every location of one brand in a country to share it, and changes only what the agreement leaves to the owner.

Who holds which fact: the counter or the manager

What the manager does

Keeps the hours weekday by weekday, enters every holiday ahead of the date and answers suggested edits only after your decision.
Lists the till's services and the everyday ranges as you confirm them, and removes one the day you say it has stopped.
Reads every post, photo and product before it goes out and keeps alcohol and tobacco out as the subject of any of them.
Takes any review about a sale to a minor, a theft or a member of staff out of the queue and brings it to you first.

What you confirm

The hours the door really keeps, every Sunday and holiday included, and who is at the till in each of them.
Which services the counter runs, which ranges are always on the shelf, and, for a franchisee, what the agreement allows the owner to change.
How the shop answers a complaint about a member of staff, about a refused sale and about a locked door.

A first month at a corner shop, from the calendar to the till

an example of the process, not a client result

First week

Signed in through the account the shop owns, the manager lists the opening times Monday through Sunday, the next public holidays, the services at the till, the everyday ranges and, for a franchisee, who else has access to the profile. You check that record before anything on the profile changes.
Second week

Hours you have signed off: Sunday set as the door opens, special hours for the holidays ahead, any pending suggested edit answered, and a category for another company's machine or locker taken off.
Third week

The till and the shelf: services entered without prices, a few everyday ranges added where the product editor is offered, Google's product questions answered with you, and any post or photo about alcohol or tobacco removed. Reviews already waiting are answered within the month's allowance.
Fourth week

A written summary: every correction beside the person who said yes to it, the actions people took on the profile kept apart from sales, the reviews grouped by door and till, and the dates to confirm before the next holiday.

One example of what a first four weeks on a corner shop's listing might look like; it reports nothing a real shop achieved and predicts no visits. The order changes if a holiday falls inside the month: that date goes first.

Checks to run on your own listing from the pavement outside

Pull up the shop on your own phone and look at the Sunday line by itself. If it says the same as Saturday and your door does not, a neighbor is walking to a locked shop every week.
Look up the next public holiday in the hours. If no special hours are entered for it, the map will show an ordinary weekday on that date.
Read your category list and strike out anything that belongs to a machine, a locker or a counter another company runs inside the shop.
Scroll your posts and photos for any in which beer, wine or cigarettes are the subject, or a price for them can be read. Those are the ones Google may refuse or remove.
Open the photos visitors have added and look for your hours sign. If it shows old hours, put up a fresh photo of the door today.
Count the products on your profile that you no longer stock. Each one is a promise someone will walk over to test.

Check the Sunday line yourself, or hand the checking over

Sunday hours, holidays, other companies' categories and restricted products all need reading against the shop as it is. Share the link and the manager will go through them, putting to you only the questions the shop alone can answer.

Discuss my profile

Where a corner shop's listing stops

No line on the listing claims a product is in stock or gives what it costs. It shows kinds of goods and a way to ask, and the shelf decides the rest.
Alcohol and tobacco are never promoted on the profile, in posts, photos or products, whatever their share of the till. That is Google's rule, and it does not bend for a shop that sells them legally.
The manager does not decide which Sunday trading rule a shop falls under or whether it may sell a restricted product. Those are the owner's facts, written as the owner gives them.
Which product features a profile gets, whether a suggested edit goes live and whether a flagged review is removed are for Google to settle, and the outcome can vary from one country, or one profile, to the next.

Google's own help for this kind of business

Each link opens an article of Google Business Profile Help, in this page's language where Google offers one. The line under it says why it matters here.

How to set Special hours
A corner shop lives on holiday hours; the article covers entering them and why even unchanged ones deserve confirming.
Create & manage posts on your Business Profile
A shop that sells alcohol and tobacco may still post, and the article lists what such posts must leave out.
Prohibited & restricted content
This policy bans prices, offers and calls to buy restricted goods in Maps content, and it forbids reviews paid for in kind.
Guidelines for representing your business on Google
It covers a cash machine inside a convenience store, a franchisee's use of the brand name and the regulated goods excluded from products.
About product editor
Everyday ranges without barcodes can go up through the product editor; the article states who it suits and what a breach costs.
Answer questions about your inventory
Google sends a local store short questions about its goods, and the article covers answering them and changing an answer later.
About photo updates from customers
Neighbors upload pictures of the hours sign and the shelves, and the article covers finding, replying to and flagging them.
Manage your business category
A shop with a bakery or deli counter can add those departments, and the article marks when a category belongs to another business.

What is the same for every industry

The industry page above is about what changes from one business to the next. The part below is the same for a restaurant and a dental practice alike: the packages, the split of duties and the rules Google sets. It applies to the Google Business Profile, the listing many still call Google My Business.

How the packages work here

Each location we service is on one of three packages. The package sets how many posts and review replies a month are included, how the profile details are updated, and whether the monthly optimization, the catalog of goods and services and the advertising are included. Prices are on the pricing page. See the prices Everything the team handles

Start

Profile upkeep

€75 per Google location per month · without VAT

4 posts or offers a month
Up to 50 review replies a month
3 requests to update the profile details
Photo updates
Review QR code
Basic monthly report
Manager's first reply: up to 2 business days

Business

Profile development

€149 per Google location per month · without VAT

24 posts or offers a month
Up to 200 review replies a month
Regular updates to the profile details
Monthly optimization and SEO of the profile
Goods and services added gradually
Content plan and competitor analysis
Extended monthly report
Quarterly consultation
Manager's first reply: up to 1 business day

Pro

Profile development and advertising

€249 per Google location per month · without VAT

Everything in Business
24 posts or offers and up to 200 review replies a month
Initial setup and launch of Google Ads
Ad copy and images prepared
Advertising in one language
Campaigns run and optimized every month
Extended report with the advertising work and plan
Manager's first reply: up to 1 business day

The manager proposes, you approve

The manager drafts every change, post and reply from your materials. Nothing is published, restored or billed without your yes; a flagged edit or a package switch waits for you.

Who does what, in every industry

What the manager does

Checks the profile regularly and keeps a written record of the agreed data.
Prepares the updates to the profile details, the posts and the offers from your materials and the agreed plan.
Replies to reviews within the monthly limit, in the tone you set once at the start, and hands anything sensitive back to you the same day.
Writes the monthly report and puts recommendations into the dashboard chat instead of acting on them alone.

What you confirm

The facts only you know: current hours, prices, services, photos, who is on the team this month.
The tone of replies, set once at the start, and the wording of anything escalated to you.
The yes before a value someone else changed is restored and before a location moves between packages; nothing is charged without it.

What works the same way in every industry

Ownership and access: the profile stays the property of the business. The manager works from the business's own account with manager rights, and the first step of the first month is confirming who owns the profile and who else still has access.
Suspension: if Google suspends a profile, the manager looks for the likely cause, corrects the data to match the paperwork the business holds and files the request to reinstate. This is part of every package. Timing and the decision stay with Google.
Duplicates: a second profile at the same address, or an old one left after a move, is reported to Google with the evidence. What stays and what merges is agreed with you before anything is sent.
Measuring: when you agree to it, the website link in the profile gets tagging, so visits that start on the profile show up separately in your analytics. Calls and direction requests are counted in Google's own profile statistics, and only you know which of them became a customer.
Recurring customer questions: the answers are written into the profile's own fields and updates, worded as you confirmed. Google turned off the questions and answers API for Business Profiles on 3 November 2025 while it reworks the feature, so this part of the work does not rely on that section.

Google's rules that apply to every profile

Local ranking is Google's own weighing of relevance, distance and prominence. No service can buy a position or promise a place in the results.
Verification, eligibility and which categories exist are Google's rules and differ by country.
Photos and reviews left by other people cannot be deleted by us. Where they break Google's rules they can be reported, and Google decides.
Booking, ordering or delivery features are connected only when you already run them with a provider Google supports in your country.
The number of posts and review replies per month is fixed by the package, and what is unused in a month does not carry over. On Start the profile details are updated on agreed requests, on Business and Pro regularly, as the business changes.

Reviews: the same policy everywhere

We do not ask only happy customers for reviews, do not offer anything in exchange for one and do not remove reviews: Google takes down a review that breaks its rules, and the author can delete their own.
We do not promise a rating, a position in the results or more customers. We promise the agreed process, every month.

Sources for Google's rules

We last checked the Google rules on this page against Google's Help pages in September 2026.

What the team handles for this industry

Profile data Your Google Maps listing details are right, and we keep them that way Content A Google Maps listing that looks alive: posts and offers go out on a plan Reviews Reviews answered by a person who knows your business

See the prices

The rest of the local SEO work

This page is about the profile: what a manager keeps correct on the map every month. Local search also depends on the website itself, on citations and on the pages a customer lands on after the map. Those we handle separately, and the express review points to which of them is actually holding you back.

Keep the listing as current as the sign on your door

A manager sets up your hours, holidays, services and ranges, then follows every change you report. You say when the door opens and what the till does, and the listing says the same.

Discuss my profile

Frequently asked questions

How do we keep the listing up to date when a small shop's hours change at short notice? +

Write to your manager in the dashboard chat as soon as you know: a later Sunday, a shorter day before a holiday, a closure for stocktaking. Your message counts as the confirmation, the change goes in as main hours or special hours depending on how long it lasts, and the log keeps the earlier value. If the shop will be shut for a week or longer, the profile says temporarily closed instead, and when you reopen, the business is marked as reopened and the hours are checked.

Can the listing show what we carry without promising a supermarket's range? +

Yes, by showing kinds of goods rather than a full shelf. The category names the shop, the description lists the everyday ranges in plain words, and where the product editor is offered a few ranges go up with a photo from your own shelves and no price. Only goods you stock every week get a yes when Google asks about products, and no particular item is ever described as in stock.

We sell a lot of beer and cigarettes. Can we post about them? +

No. Google allows posts from a business that sells regulated products but asks that the posts include no content about those products, and alcohol and tobacco are on its list. Google's Maps rules also rule out prices, deals and calls to buy restricted goods in photos. Your posts can cover your hours, your services and your shop; the restricted shelves stay out of them.

We are in Poland and open on Sundays when the big shops around us are closed. How do we show that? +

By putting the Sunday hours you really keep on the profile, line by line, and entering holidays as special hours. Where Sunday trading is restricted, the hours follow the rule your shop falls under, and the Polish rules list exemptions, among them a sole trader who trades personally, in their own name and on their own account. Which case is yours is your fact to confirm; the manager writes the hours that follow from it and does not judge the legal question.

There is a bank's cash machine and a parcel locker in our shop. Should they be on our profile? +

Not as your categories. Google's guidelines use exactly this case: a cash machine run by another company inside a convenience store has a profile and a category of its own, which the store leaves off its list. The description can mention that there is a cash machine or a parcel locker inside. A parcel service you run at your own till is different: it goes into your services once you confirm it.

We run the shop as a franchisee. Can we change the name or the photos? +

Only as far as the brand and the agreement allow. Google lets a franchisee use the brand's name, and expects all locations of a brand in one country to share the same name, so nothing is added to it. Before any edit the manager checks who else has access to your profile, often someone from the brand, and what your agreement leaves to you; hours, services and your own photos are usually the owner's part.

Someone changed our Sunday to closed on the map. We never did that. +

It was probably a suggested edit from a visitor who found the door shut. Google notifies owners about some suggested edits and may publish one if nobody answers in time and other public sources seem to support it. The manager shows you the change next to the earlier value, corrects the hours once you confirm them, and checks the Sunday line again on every pass.

Can customers message the shop to ask whether the bread has come in? +

Google's own chat inside the profile has been retired. In select regions the profile can carry a WhatsApp chat link or a phone number that receives text messages instead. Switch it on only if someone at the shop reads messages during opening hours; a channel nobody answers makes the shop look closed. Agree one short reply for stock questions that promises nothing.

A review says we sold cigarettes to a teenager. How is that answered? +

It leaves the ordinary queue and goes straight to you, and nothing is written for publication until you have read it. The manager does not reply on the facts, does not mention the product and does not discuss age in public. Whether to answer at all, and with which neutral wording, is your decision, made with whoever advises you.

How do we know whether managing the profile is worth it for one small shop? +

The report keeps two things apart: the corrections made, such as hours fixed or a stray category removed, and the actions people took on the profile, such as calls, direction requests and product views where Google shows them. The profile cannot see your till, so it does not claim any sales. You put your own takings beside it and judge the value yourself.

A neighboring industry, and what is different there

Hardware and building supply stores Somebody halfway through a job needs one thing before closing: which department has it, which counter mixes or cuts it, where a van loads, and whether the yard is still open when they pull in. Florists Holiday hours, the same-day cutoff, the delivery area and current bouquet photos on your Google profile, kept correct every month, with calm replies to complaints.

Let the map send neighbors to an open door

Share where your shop sits on the map. Within one business day you hear back from a dedicated manager, who names what to fix first in your hours, services and posts, and quotes a package and its price for each location.

Discuss my profile

We work on Business Profiles under Google's rules for agencies. What to expect from an agency, Google explains in Tips for working with third parties to manage your Business Profile.