Say on Google Maps which heating and cooling units your HVAC company fits and repairs this season

Job types, equipment, seasonal changes, then the phone

The manager drafts each change from what your firm confirms, and nothing goes live before you approve it. Every edit stays in the dashboard log.

1. 1

   Installation, maintenance and repair listed apart

   You confirm which of these jobs you take now, which you pass on and on what terms. The service lines, the description and the posts are then written in separate groups, so a reader can see which job you take before calling.

2. 2

   Equipment classes and the makes you confirm

   Google has no field for equipment, so the classes you take, from wall units in flats to rooftop plant, and the limit you will not go past are written into the service lines and the description. Makes go on only where you confirm them in writing, and manufacturer approval only once you send the agreement.

3. 3

   Seasonal changes when you report them

   When you tell us the season has turned for your firm, the manager ends the current offer, takes down last season's and updates the jobs you accept, for example repairs open while the installation diary is closed. An out-of-hours line is described by the months it runs. Each seasonal value is logged with the date it went up and came down.

4. 4

   The phone, and what the listing does not promise

   The number you confirm as answered goes into the phone field. There is no arrival time and no promise that a unit will be fixed; the engineer settles that on the call. The only waiting time stated here is the manager's first reply about your listing, which takes one business day.

What goes wrong on an HVAC listing between seasons

Most problems on HVAC listings come from seasonal text left over from the previous season and from manufacturer names added for reach.

• Manufacturer names added to the description for reach bring calls about warranty faults on makes the crew has never worked on.
• The word authorized stays in the text after a manufacturer agreement has lapsed, or appears without one ever being signed.
• Last season's offer is still the newest post, so in the heating months the firm looks as if it only does cooling.
• The hours describe the office and say nothing about a seasonal out-of-hours line, or still promise evenings that stopped when the season ended.
• The service area was drawn for installations, which travel far, so service requests arrive from towns the crew will not drive to twice.
• The services list shows installation only, so the maintenance work that fills the quiet months is invisible.
• Installation and service appear as two entries on the map, and reviews end up split between them.

Monthly work on an HVAC listing: peak weeks and quiet months

When the season turns, most of the month goes on seasonal changes you tell us about. In the quiet months it goes on checking the services and the list of makes. Either way you get a short list of differences to confirm.

• First comes which jobs you are taking this week, because at peak the installation diary may close while repairs stay open.
• The makes on the listing are checked against your written confirmation, and anything added since the last check is proposed for removal.
• When you tell us the season has turned, the current offer gets an end date and last season's offer comes down.
• Hours are set to when someone can really be reached this month, including a seasonal out-of-hours line described by the months it runs.
• You tell us which number is answered when everyone calls at once, in the first week of a heatwave or a cold snap, and only that one stays in the phone field.
• Photos are sorted into installation, maintenance and repair before upload, and anything showing an address plate, a serial number or the inside of a home is held back.
• After each change of season the answers to recurring questions in the description, services and posts are reread, because winter and summer questions differ.

Reviews written years apart about the same machine

HVAC reviews often mix an installation from years ago with a breakdown last week, or come from a week when everyone called at once. Both can be answered in public without a verdict. Replies are drafted by the manager, approved by you and then published; routine reviews can get short replies from a template agreed in advance.

• A review mixing an old installation with a recent failure is answered by listing the visits and their dates, with no statement about why the unit stopped.
• A review from a peak week saying nobody got through is answered by explaining how calls are handled when everyone calls in the same few days, never with a time.
• A review expecting the manufacturer's warranty from you is answered by separating your warranty on the work from the manufacturer's warranty on the equipment.
• A complaint that you would not take on a unit installed by someone else is answered with the condition stated plainly, so the next reader sees it before calling.
• Recurring themes (a quote that changed after the survey, a unit failing a second winter) go into the report.
• Drafts never name a serial number, a flat, an address plate or another firm.

Crews and branches: whose season does each listing follow

1. Week 1

   Access and an inventory. Everything happens in the account your business already owns. The manager records what the listing claims today: makes, equipment classes, services, hours and any wording that reads as manufacturer approval. Routine data (hours, categories, services, contacts) changes only after you confirm it, and a note of your own reporting a change counts; claims about makes, approvals, safety or warranties wait for your word.

2. Week 2

   The three jobs and the equipment. Installation, maintenance and repair become three groups in the services, with the equipment classes you take beside them. Makes you have not confirmed come out of the description.

3. Week 3

   Season and phone. The current offer gets an end date and the old one comes down, the out-of-hours window is described by its months, and you confirm which number is answered, so that number alone goes in the phone field. Unanswered reviews get their first replies within your package.

4. Week 4

   The report: what the listing claimed, which season each post and offer belonged to, what was corrected and what is still open, such as an unconfirmed make or a condition not yet written.

An example month, not a result from any client. If it begins in the first week of a heatwave, the season's offer and the out-of-hours line come first.

Frequently asked questions